Terms of service
Draft for review — not yet in effect
Every policy decision is made and written in, and there are no open questions left in the text. Two things remain before this page goes live: an effective date, and a read of the whole document — the dispute-resolution section in particular — by an attorney. Nothing here was invented; every operative term came from Latisha.
Acceptance
These terms are an agreement between you and Cultivate HR Consulting, LLC (“Cultivate,” “we,” “us”). By using this site, buying a program, or joining the community, you agree to them. If you do not agree, please do not use the site or buy the programs.
What these terms cover
They cover cultivatehrconsulting.com and the programs sold through it, including the course platform at courses.cultivatehrconsulting.com, which is hosted by Kajabi. Kajabi’s own terms apply to that platform in addition to these.
They do not replace a separate signed agreement. Speaking engagements, corporate workshops, team certification and strategic HR advisory work are arranged under their own contracts — see Separate agreements below.
Eligibility and your account
You must be at least 18 to buy a program or hold an account. Your login is personal to you. One person, one account: course materials, the question bank and community access are for the person who enrolled, and logins may not be shared.
Educational information, not legal advice
Content on this site is educational information about human resources practice. It is not legal advice, and using this site does not create an attorney-client relationship.
Latisha Newby is a licensed attorney, but she is not acting as your attorney through this website, the Legally Savvy Leader™ Library, the programs, or the community. Nothing here substitutes for advice from a lawyer who knows your situation and your jurisdiction. Employment law also varies by state and locality, and it changes. Where a specific matter needs counsel, get counsel.
No guarantee of results
We do not guarantee that you will pass any certification exam. SHRM and HRCI set their own eligibility requirements, exam content, scoring and testing windows, and they can change them at any time. We have no role in those decisions and no control over them.
Where we publish a pass rate, it describes students who have reported their results to us. It is not a prediction of your result.
We also make no guarantee of any career, salary, promotion, hiring or business outcome. What you get from a program depends substantially on the work you put into it.
The programs
We currently offer live certification preparation, self-paced certification preparation, digital resources and downloads, a private community, one-to-one strategy sessions, workshops and training, speaking engagements, selective strategic HR advisory work, and free educational content in the Library.
The price shown at checkout at the time of purchase is the price that applies to that purchase. We may change prices, and we may run promotional pricing, without adjusting purchases already made.
Access periods
The HR Certification Accelerator and HR Certification On-Demand both include twelve months of platform access from the day you enroll. That access covers the course, the recorded lectures, the downloadable materials and the practice question bank. Accelerator students also keep the monthly Q&A session replays.
Access to the Certification Success Community is not time-limited. It is not tied to the twelve-month window.
The Confidence Guarantee
The Confidence Guarantee applies to the live HR Certification Accelerator only. It is not available on HR Certification On-Demand.
To qualify you must attend at least 80% of the weekly live group coaching sessions, watch at least 80% of the course videos, and complete at least 80% of the practice quizzes. Attendance, video progress and quiz completion are measured by the course platform. If you meet those conditions and do not pass your exam, you may retake the course at no additional fee. You do not have to make a case for it or explain why you did not pass — meeting the conditions is the whole test.
The guarantee is a free retake of the course. It is not a refund.
Live sessions
Live sessions run on the published cohort schedule. Occasionally a session has to move; if that happens we will tell you as early as we can and make a recording available.
If we cancel a cohort outright, or change the date on which it starts, your enrollment transfers automatically to the next scheduled cohort at no additional cost. Nothing further is owed, and you keep the platform access you have already paid for. This is the one circumstance in which we move an enrollment without your asking; we will write to you when it happens.
Payment
Payment is processed through Kajabi. The methods available at checkout are provided by Kajabi and its payment partners and change from time to time; the options shown at checkout on the day you buy are the ones available to you.
You may choose to save your payment details for future purchases. Those details are held by the payment processor, not by us. We never see or store your card number.
Payment plans are offered on some programs. Choosing a plan commits you to the full balance, not only the first payment.
If a scheduled payment fails, we will contact you and you have seven days from the failed attempt to bring the account current. After seven days your access to the program and the platform may be suspended until the balance is paid. Suspension does not cancel what you owe. The full balance remains due whether or not you continue with the program, and whether or not your access is restored.
Where a third-party financing provider is offered at checkout, your use of it is governed by that provider’s own terms, and any dispute about the financing itself is between you and that provider.
Refunds, cancellations and transfers
All sales are final. We do not offer refunds on any program, course, digital product, download, or session.
Deferring to a later cohort. If you have not accessed any of the course content, you may defer your enrollment to a later cohort with our written approval. Email latisha@cultivatehrconsulting.com to request it. Once any content has been accessed, deferral is no longer available.
Employer-purchased seats. An employer who buys a seat may transfer it to a different employee with our written approval, requested before the cohort begins. Email latisha@cultivatehrconsulting.com.
In both cases, approval means written confirmation from us. Sending the request is not the same as receiving approval.
Chargebacks
If you raise a chargeback rather than contacting us, your access to all programs, materials and the community is suspended while the dispute is investigated.
These are digital products delivered immediately on purchase. Accessing any part of the course, the recorded lectures, the question bank, the downloads or the community is delivery. Where you have accessed any of it, the amount owed survives the chargeback, and we will provide the payment processor with the enrollment record, the platform access log, and our correspondence with you.
If something has gone wrong, email latisha@cultivatehrconsulting.com first. We answer.
Our materials
Everything we publish belongs to Cultivate HR Consulting, LLC or is used under licence. That includes the course content, recorded lectures, study guides, module summaries, practice questions and their rationales, the welcome kit materials, the Library, and the frameworks and marks used throughout, including The Legally Savvy Leader™ and the R.E.A.D. Framework™.
What you may do with them
Buying a program gives you a personal, non-transferable licence to use the materials for your own professional development. It does not transfer ownership of anything.
You may not copy, record, screenshot and redistribute, resell, or publish the materials; share your login or your access with anyone else; post course materials in study groups outside our community; or use any of it to train an artificial intelligence model or to build a competing program.
Community conduct
The Certification Success Community exists so people preparing for certification do not have to do it alone. Treat other members the way you would treat colleagues.
Do not share actual exam content, which violates SHRM’s and HRCI’s own rules as well as ours. Do not record or repost what other members share. Do not solicit members for your own services. Do not take course materials outside the community.
What you post
You keep ownership of what you post. You give us permission to display it within the community and to moderate, edit or remove it.
Testimonials and student results
Testimonials and student outcomes published on this site are the experience of those individuals. They are not typical results and not a promise of your result. Where we publish a student’s name or photograph, we do so with their permission.
Third-party platforms
This business runs on services we do not control: Kajabi for courses and checkout, Stripe for payments, Calendly for scheduling, GoHighLevel for email and contact records, and Google and Meta for measurement. Each holds information under its own terms. We are not responsible for their availability, their conduct, or the content of any third-party site we link to.
Availability and changes to the site
We may change, suspend or withdraw any part of this site or any program. We avoid doing that in the middle of a running cohort.
Suspension and termination
We may suspend or end your access if you breach these terms — sharing a login, redistributing materials, behaving abusively in the community — or if a payment fails and is not resolved.
Where access ends because of a breach, nothing is refundable.
No warranties
The site and the programs are provided as they are. We do not warrant that the site will be uninterrupted or error-free, or that any material is complete, current, or correct for your jurisdiction.
Limitation of liability
To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these terms, this site, or any program is limited to the amount you paid us in the twelve months before the claim arose.
We are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost opportunities or lost data, even if we were told they were possible.
Indemnification
If a claim is brought against us because of how you used the materials, what you posted, or your breach of these terms, you agree to cover our reasonable costs in dealing with it.
Governing law
These terms are governed by the law of the State of North Carolina, without regard to its conflict-of-laws rules.
Resolving a dispute
Talk to us first. Before filing anything, contact us at latisha@cultivatehrconsulting.com and allow thirty days to resolve the matter.
Arbitration. If it is not resolved, any dispute arising out of or relating to these terms or to any program, product or service will be settled by binding individual arbitration rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules, and seated in North Carolina. Arbitration fees are allocated according to the applicable AAA Consumer Arbitration Rules and applicable law. The arbitrator’s award is final, and judgment on it may be entered by any court with jurisdiction.
Individual claims only. You and Cultivate HR Consulting each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative action. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding.
Coordinated or mass filings. Where the AAA Mass Arbitration Supplementary Rules apply to a group of claims, those rules and the corresponding AAA fee schedule govern how those claims are administered. We do not impose any batching or sequencing procedure of our own.
You can opt out of arbitration. You have thirty days to decide. To opt out, send one email to latisha@cultivatehrconsulting.com within thirty days of first accepting these terms, containing three things:
- your name;
- the email address you used to purchase; and
- a statement that you are opting out of arbitration.
That is the whole process. There is no form, we will not ask you for a reason, and opting out has no effect on your enrollment, your access, your price, or anything else in these terms. If you opt out, disputes between us are resolved in the state or federal courts located in North Carolina, and each of us consents to the jurisdiction of those courts. If you do not opt out within thirty days, the arbitration provisions above apply.
What this section does not cover. Either of us may bring an individual claim in small claims court if it qualifies there, and either of us may ask a court for an injunction to protect intellectual property. Nothing in these terms prevents you from reporting a matter to a government agency or from taking part in an investigation that agency conducts.
If part of this section cannot be enforced. If the individual-claims paragraph is held unenforceable as to a particular claim or a particular form of relief, that claim or that request is severed and heard in court, and the rest of this section continues to apply to everything else. If any other provision of this section is held unenforceable, it is severed and the remainder stays in force.
Changes to these terms
If these terms change, the date at the top changes with them, and material changes will be flagged on the site rather than made quietly. Your purchase is governed by the terms in force on the day you bought.
Separate agreements
Speaking engagements, corporate workshops, group and team certification, and strategic HR advisory work are arranged under their own written agreements. Where a separate signed agreement exists and conflicts with these terms, that agreement controls.
Contact
Cultivate HR Consulting, LLC
1220 Timber Drive East #1085
Garner, NC 27529
latisha@cultivatehrconsulting.com
919-893-9965